Orders typically ship out within 1-2 business days.
SHIPPING
& HANDLING
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SHIPPING COST
We ship to the Canada and the U.S. Our standard shipping costs in Canada is $10 via Canada Post. Standard shipping rates to the U.S. vary depending on the shipping method selected at checkout. For orders over $150, we are offering Free Shipping across Canada.
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SHIPPING TIME
We process orders 1-2 business days after the order has been placed. Depending on where you are located, it could take up to 4-7 business days to receive your order after processing. We also offer curbside pickup at our Moncton and Windsor locations.
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DUTIES & CUSTOMS
The customer is responsible for paying the additional costs such as duties, taxes, and customs clearance fees. These charges vary and are based on the price and type of item, package weight and dimensions, origin country, and the taxes, duties, and fees of the destination country.
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RETURN COST
Please mail back any returns to the following address:
Nova International Ltd.
Attn: Melanie Gagnon
3209 Main St.
Salisbury, N.B.
E4J 2K7
506-372-9301
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SHIPPING COST
We ship to the Canada and the U.S. Our standard shipping costs in Canada is $10 via Canada Post. Standard shipping rates to the U.S. vary depending on the shipping method selected at checkout. For orders over $150, we are offering Free Shipping across Canada.
-
SHIPPING TIME
We process orders 1-2 business days after the order has been placed. Depending on where you are located, it could take up to 4-7 business days to receive your order after processing. We also offer curbside pickup at our Moncton and Windsor locations.
-
DUTIES & CUSTOMS
The customer is responsible for paying the additional costs such as duties, taxes, and customs clearance fees. These charges vary and are based on the price and type of item, package weight and dimensions, origin country, and the taxes, duties, and fees of the destination country.
-
RETURN COST
Please mail back any returns to the following address:
Nova International Ltd.
Attn: Melanie Gagnon
3209 Main St.
Salisbury, N.B.
E4J 2K7
506-372-9301
RETURN POLICY
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DELIVERY
Prior to Delivery You can obtain a refund of your purchase of any Nova product within 30 days of the purchase, at the exception of electrical parts which we cannot accept. The refund will be made by the original method of payment.
Free shipping on parts and apparel over $149, excluding Attachments. Contact us to explore the best freight options for attachments. After Delivery Any purchase can be returned as long as the items are still in their original packaging and the item/part is unused. You are however responsible for the freight to send the item back to Nova International unless we sent the incorrect item by mistake. The return must be received at a Nova store within 30 days of the original sale/shipment.
We however cannot accept returns for electrical parts and please note we will not accept items that are sent collect to Nova International Ltd.
Should you have any questions about our Return Policy, please feel free to contact us at info@novaintl.ca. -
CURBSIDE PICK UP
Prior to PICKUP You can obtain a refund of your purchase of any Nova product within 30 days of the purchase, at the exception of electrical parts which we cannot accept. The refund will be made by the original method of payment. After PickUp Any purchase can be returned as long as the items are still in their original packaging and the item/part is unused. The return must be received at a Nova store within 30 days of the original sale.
We however cannot accept returns for electrical parts and please note we will not accept items that are sent collect to Nova International Ltd.
Should you have any questions about our Return Policy, please feel free to contact us at info@novaintl.ca.
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PRIOR TO DELIVERYDELIVERY
AFTER DELIVERY
You can obtain a refund of your purchase of a home appliance by asking that your order be cancelled at any time prior to the delivery of the home appliance, subject to a restocking fee equal to 25% of the purchase price of said home appliance in the case of a special order. The refund will be made by the original method of payment.
Any purchase can be returned as long as the items are still in their original packaging and the item/part is unused. You are however responsible for the freight to send the item back to Nova International unless we sent the incorrect item by mistake. The return must be received at a Nova store within 30 days of the original sale/shipment. We however cannot accept returns for electrical parts and please note we will not accept items that are sent collect to Nova International Ltd.
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PRIOR TO PICKUPCURBSIDE PICK UP
AFTER PICKUP
You can obtain a refund of your purchase of a home appliance by asking that your order be cancelled at any time prior to the delivery of the home appliance, subject to a restocking fee equal to 25% of the purchase price of said home appliance in the case of a special order. The refund will be made by the original method of payment.
You can obtain a refund of your purchase of a home appliance by asking that your order be cancelled at any time prior to the delivery of the home appliance, subject to a restocking fee equal to 25% of the purchase price of said home appliance in the case of a special order. The refund will be made by the original method of payment.
CONTACT US
Feel free to call us at anytime at our following locations or to reach out to us at info@novaintl.ca. We look forward to helping you grow and maintain your business.
windsor office: 888-404-6682
Aylesford Office: 888-416-1121
Moncton Office: 506-372-9301
